Support Levels

Mindee provides different levels of support depending on your subscription plan. Support options range from community-driven help to real-time chat with priority handling for urgent needs.

Support Overview

Support level by Plan.

Support	Starter	Pro	Business
Community Support feedback.mindee.com	✅	✅	✅
Chat Support	❌	✅ Dedicated chat	✅ Dedicated chat
Priority Support	❌	❌	✅ Priority handling in chat

Support Options

Community Support

All plans include access to our community forum at feedback.mindee.com. This is the best place to ask questions, exchange ideas with other users, and access responses from the Mindee team.

Chat Support

Available from the Pro plan onward, our Chat connects you directly with our support team via a dedicated chat channel for faster and more direct assistance.

Priority Support

Included in the Business plan, Priority Support ensures that your requests are addressed first in the chat queue, reducing waiting times for critical issues.

Choosing the Right Plan

• Starter ⇒ For individuals or early-stage projects where community-driven answers are sufficient.
• Pro ⇒ For teams that benefit from direct access to chat-based support.
• Business ⇒ For organizations where faster resolution and priority handling are required.