> For the complete documentation index, see [llms.txt](https://docs.mindee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mindee.com/account-management/support-levels.md).

# Support Levels

Mindee provides different levels of support depending on your subscription plan. Support options range from community-driven help to real-time chat with priority handling for urgent needs.

## Support Overview <a href="#support-overview" id="support-overview"></a>

Support level by [Plan](/account-management/plans.md).

<table><thead><tr><th width="264.5999755859375">Support</th><th width="151.199951171875" align="center">Starter</th><th align="center">Pro</th><th align="center">Business</th></tr></thead><tbody><tr><td><strong>Community Support</strong> <a href="https://feedback.mindee.com/">feedback.mindee.com</a></td><td align="center">✅</td><td align="center">✅</td><td align="center">✅</td></tr><tr><td><strong>Chat Support</strong></td><td align="center">❌</td><td align="center"><p>✅</p><p>Dedicated chat</p></td><td align="center"><p>✅</p><p>Dedicated chat</p></td></tr><tr><td><strong>Priority Support</strong></td><td align="center">❌</td><td align="center">❌</td><td align="center"><p>✅</p><p>Priority handling in chat</p></td></tr></tbody></table>

## Support Options <a href="#support-options" id="support-options"></a>

### Community Support

All plans include access to our community forum at [feedback.mindee.com](https://feedback.mindee.com/).\
This is the best place to ask questions, exchange ideas with other users, and access responses from the Mindee team.

### Chat Support

Available from the **Pro plan** onward, connect to our human support team via a dedicated chat channel for faster and more direct assistance.

### Priority Support

Included in the **Enterprise plan**, Priority Support ensures that your requests are addressed first in the chat queue, reducing waiting times for critical issues.

## Choosing the Right Plan <a href="#choosing-the-right-level" id="choosing-the-right-level"></a>

* **Starter** ⇒ For individuals or early-stage projects where community-driven answers are sufficient.
* **Pro** ⇒ For teams that benefit from direct access to human support.
* **Enterprise** ⇒ For organizations wanting in-depth assistance and priority support handling.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.mindee.com/account-management/support-levels.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.