# Support Levels

## Support Overview <a href="#support-overview" id="support-overview"></a>

Support level by [Plan](https://docs.mindee.com/account-management/plans).

<table><thead><tr><th width="195">Support</th><th align="center">Starter</th><th align="center">Pro</th><th align="center">Business</th></tr></thead><tbody><tr><td><strong>Community Support</strong> <a href="https://feedback.mindee.com/">feedback.mindee.com</a></td><td align="center">✅</td><td align="center">✅</td><td align="center">✅</td></tr><tr><td><strong>Chat Support</strong></td><td align="center">❌</td><td align="center"><p>✅</p><p>Dedicated chat</p></td><td align="center"><p>✅</p><p>Dedicated chat</p></td></tr><tr><td><strong>Priority Support</strong></td><td align="center">❌</td><td align="center">❌</td><td align="center"><p>✅</p><p>Priority handling in chat</p></td></tr></tbody></table>

## Support Options <a href="#support-options" id="support-options"></a>

### Community Support

All plans include access to our community forum at [feedback.mindee.com](https://feedback.mindee.com/).\
This is the best place to ask questions, exchange ideas with other users, and access responses from the Mindee team.

### Chat Support

Available from the **Pro plan** onward, our Chat connects you directly with our support team via a dedicated chat channel for faster and more direct assistance.

### Priority Support

Included in the **Business plan**, Priority Support ensures that your requests are addressed first in the chat queue, reducing waiting times for critical issues.

## Choosing the Right Plan <a href="#choosing-the-right-level" id="choosing-the-right-level"></a>

* **Starter** ⇒ For individuals or early-stage projects where community-driven answers are sufficient.
* **Pro** ⇒ For teams that benefit from direct access to chat-based support.
* **Business** ⇒ For organizations where faster resolution and priority handling are required.