Billing

The Billing page in your Mindee account lets you manage your subscription and access past invoices.

Overview

From the Billing page, you can:

• View your current plan
• Choose a new plan (upgrade or downgrade)
• Access your Stripe customer portal

Access the Billing Page

1. Go to app.mindee.com
2. On the left-hand menu, click on " Settings"
3. Select the "Billing" tab

Or simply click here: Go to Billing page

Only users of type "Administrator" or "Owner" may access and modify billing details.

Change Your Plan

To change your plan:

1. Find the plan under the available options
2. Click on the "Downgrade" or "Upgrade" button at the bottom of the plan

You can upgrade to a higher plan at any time. Your current plan's commercial terms, including the remaining subscription period and pricing, will be taken into account when switching to the new plan.

Stripe Customer Portal

To access your Stripe customer portal, click on the "Manage Subscription" button.

Access Invoices

Invoices are issued automatically at the start of each billing period.

Your past invoices are available in the "Invoice History" section of your organization's billing page.

From there you can also pay any outstanding invoices and download payment receipts.

Note: only "Administrator" and "Owner" members may access the Invoice History section, for other members it is not present on the page at all.

Additionally, you can download past invoices or pay any outstanding invoices from your Stripe account.

Set Your Tax ID

You can set your Tax ID at any time. After clicking on "Manage Subscription", click on "Update Information", and finally edit the "Tax ID" field.

Supported Payment Methods

Any payment method supported by Stripe can be used.

Among these, the most popular are credit and debit cards.

Custom payment options are available for Enterprise customers.

Included Credits and Overages

Each plan includes monthly or yearly included credits depending on your subscription frequency. There is no service disruption if you exceed the included credits.

If you exceed the included credits in your plan, these additional credits will be charged according to the Overage Rate. These extra credits will be invoiced every €100, or at the end of your subscription.

Plan	Included Credits	Overage Rate
Starter	6,000 per year	€0.044 per additional credit
Pro	6,000 per year	€0.044 per additional credit

Pages are calculated based on successfully processed documents.

Client errors (HTTP 4xx) and processing errors will not count towards your page usage.

For details on tracking your page and credit usage, consult the section: Insights.

Additionally, API responses contain the number of pages processed. Look in the section: File Metadata.

Finally, you can be notified when your plan is reaching its limit. For details, check the section: Usage Alerts.

Billing Frequency

You will be billed as soon as you complete your subscription payment online.

Payment is required upfront to access the platform and the features included in your plan.

Enterprise customers have access to different billing methods, please reach out to us directly.

Frequently Asked Questions

How do additional credit charges appear on the invoice?

Additional credit usage is itemized separately, on the invoice as "overage charges".

The invoice will show:

• the base cost of your selected plan
• any additional credits consumed beyond your plan's included credits
• cost per credit